When Derrick Hall took over as president of the Arizona Diamondbacks at the conclusion of the 2006 season it ushered in a new chapter in team history and opened the door to an unprecedented level of communications between the team and its fan base. I always found former president Rich Dozier very open and willing to listen to the fans but compared to the policies and lines of communications implemented by Derrick the difference is night and day. I have had the opportunity to test the openness and willingness the front office to communicate on many occasions. Whether it is a letter, phone call, or email I can always rest assured that I will receive a timely response to my question no matter how trivial it may be. This open communication has been very important to me and is one of the reasons why I am so loyal to this team. The way Derrick and his staff always put the fan experience first lets me know that the Arizona Diamondbacks are indeed the most fan-friendly team in baseball.