Notes From the Diamondbacks Monthly Chat

From almost the moment he became the President of the Arizona Diamondbacks, Derrick Hall has made himself available to the fans. One of the first things he did was implement a monthly on-line chat.

The first Thursday of every month Hall sits down with fans and answers their questions about the team, the stadium, and the organization. I don’t know very many CEOs who will take time every month to converse with their customers.

These chats are fairly free form. Fans will enter the chat room on the Diamondbacks web site and enter questions. The questions will be presented to Hall and he will select a sample that he will answer in near real time.

For October the chat was held on the 7th during the time the Instructional League game was being played at Chase Field. He stepped away from the game in order to meet with the fans. I thought it would be interesting to review the chat and provide my impressions of the conversation and the questions.

This month the fans seemed to want to discuss the changes the Diamondbacks have implemented over the past month in particular the hiring of Kevin Towers and naming Kirk Gibson as the manager.

Overall fans seemed pleased with the choices for each of these important positions. Towers brings instant credibility and Gibson has won the hearts of the fans pushing the players to be more accountable and fan-friendly.

With Gibson now the permanent manager the questions began focusing on his coaching staff. Hall described the process the team will use to hire coaches and that it would be a decision shared by Gibson and Towers.

Now that the season is over the fans interest turned to Spring Training. Several questions were raised about the new Salt River Fields at Talking Stick. Hall gave an overall status of construction stating it remains on schedule to be completed the end of January in time for pitchers and catchers to report in February.

Pricing for Spring Training games and a schedule for when tickets will be made available should be out within a month. Tucson Spring Training Season Ticket Holders will be given first priority for buying tickets followed by Diamondbacks Season Ticket Holders.

Along the same lines, the fans asked about the availability of All-Star game tickets and when pricing would be set. Hall explained that Major League Baseball sets those prices and that All-Star packages would not go on sale until after the season starts next April.

A subject near and dear to my heart came up when a fan asked if the Legends Races would return in 2011. Hall said they would indeed return and even gave a shout out to LetGraceWin.com. It’s always cool when the CEO of the Diamondbacks recognizes your blog. Now if we can just get Grace to finally win a race.

Overall the chat was positive with both the fans and the team hopeful that the changes being made would result in a more competitive team in 2011. As always I’d like to thank Hall for taking the time to meet with the fans and answer their questions. Yet another reason why the Diamondbacks continue to be one of the most fan-friendly teams in baseball.


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